Purchases made on bigricks.com are eligible for a refund or exchange within 30 days of the customer’s receipt of the purchase. This covers any broken, damaged or improperly sealed product. All returns must be in an unused condition and returned in the original packaging. All exchanges must be for a product of equal or lesser value. Customer is responsible for return shipping.
To initiate a return or exchange please contact our customer service department at 316-264-0880.
Please send returns to:
Big Rick’s, L.L.C.
400 S. Commerce
Wichita, KS 67202